Terms and Conditions

Lag Free Servers Terms & Conditions

1) Terms and Conditions

1.1) LagFreeServers reserve the right to suspend or terminate with immediate effect, access to any service, if deemed the account/service is being misused, used to abuse staff, a PayPal dispute is opened for any kind of reason or otherwise. LagFreeServers reserve the right to amend the terms and conditions at any time. It is the customer's responsibility to regularly survey our terms and conditions for any changes.

1.2) By purchasing any service from LagFreeServers you agree that you are either over the age of 16 and financially independent and/or have consent from your parent/guardian who is willing to be your guarantor. LagFreeServers does not accept any liability if you are not able to comply with the stated criteria after purchasing any service from LagFreeServers.

1.3) LagFreeServers prohibits the sharing of account login credentials with any third-parties. Accounts registered at LagFreeServers are only to be used by the primary owner. Customers are not permitted to re-rent/sell any services from LagFreeServers to a third party. The primary owner will be held liable for any misuse/data theft done using their account in the event that they have shared their credentials with a third-party.


2) Payment

2.1) All payments to LagFreeServers must be made through our available payment gateways and must be completed within 3 days. A one month subscription to any of our services is equal to 30 days starting from the date of purchase. LagFreeServers reserve the right to suspend or terminate with immediate effect, access to any service if full payment is not received within 3 days of the date of purchase.

2.2) In the event that a customer of any age purchases any service from LagFreeServers in their name and has a third-party for it, the purchaser must first be granted permission from the payer prior to completing the purchase. Failure to obtain permission leaves both the purchaser and payer liable for the service costs and a refund will not be issued on any basis. LagFreeServers regards the usage of a third-party account as permission form the payer to the purchaser to use their account to pay for the service(s) purchased.

2.3) Any customer data, including credit/debit card and any other payment information will not be retained by LagFreeServers.

3) Automated Subscriptions

3.1) LagFreeServers does not take responsibility for any automated subscriptions set up by our customers at the time of registration/purchase using any of our supported payment gateways to pay for services purchased from us. Customers assume all responsibility for any such automated subscriptions. Failure by the customer to discontinue any previously setup automated subscriptions will be regarded by LagFreeServers as the intention by the client to continue using the service, in which case a refund will not be issued in the event that any unintended billing occurs.

4) Customer Conduct

4.1) By purchasing any service from LagFreeServers, the purchaser agrees that the service will not be used for the display, distribution, creation or safekeeping of any copyright, pornographic and or any other explicit/obscene and/or illegal material including any links to such material. LagFreeServers has the absolute discretion as to what falls under “explicit/obscene” material.

4.2) By purchasing any service from LagFreeServers, the purchaser agrees that they can be held liable for the material uploaded by them and held on any purchased service during the subscription period. LagFreeServers cannot be held responsible for any user uploaded material.

4.3) All LagFreeServers customers are expected to behave respectfully towards our staff and towards other customers. Sending profanities, offensive, threatening, abusive and/or otherwise obscene messages of any kind to our staff/clients using e-mail, tickets and/or social media is strictly forbidden and will result in the immediate termination of the associated accounts services. LagFreeServers reserves the right to take legal action if necessary.


5) Spam

5.1) Any service purchased from LagFreeServers found being used to send out spam or any kind of other unwanted material will be terminated with immediate effect and the account owner will be held liable for any costs incurred. LagFreeServers reserves to take legal action if necessary.

6) Game Server Naming and Server Messages

6.1) By purchasing any service from LagFreeServers the purchaser agrees that they will not engage in advertising any commercial URL in the server tile, server messages or MOTD (“Message of the Day”).

6.2) By purchasing any service from LagFreeServers the purchaser agrees that their server name will not contain any profanities, abusive, offensive, threatening and otherwise obscene words/phrases. LagFreeServers reserve the right to suspend or terminate with immediate effect any account and service violating the conditions above.

7) Backups

7.1) Although LagFreeServers performs automatic backups of all servers, server owners are also encouraged to schedule custom backups at custom times. LagFreeServers accepts no liability for any loss of data and emotional distress in the event that any such incident occurs.

8) Setup & Customer Support

 

8.1) LagFreeServers aim to setup each newly purchased service immediately; however LagFreeServers reserves the right to take up to 24 hours to setup a newly purchased server. In case a service is purchased on a non-working day it may only  be set up on the first working day. I.e Monday.  

8.2) LagFreeServers does not offer 24/7 customer support, however every effort is made to answer all e-mail enquiries and support tickets within 24 hours of receipt on working days (Monday to Friday) but this cannot always be guaranteed. LagFreeServers reserves the right to take as much time as needed to reply to customer enquiries and support tickets in the event that exceptional unforeseen circumstances occur.

8.3) Customers are expected to open a support ticket immediately when experiencing technical difficulties with their subscribed service, failure to do so will result in LagFreeServers not giving a refund for the service in the event that it is requested even if all time related criteria for a refund are met.

9) Change of Customer Details
9.1) In the event that the purchaser’s personal/payment details change it is the purchaser’s duty to inform LagFreeServers of the change. LagFreeServers will not be held responsible for failure by the customer to do so.

10) Quality of Service

10.1) LagFreeServers makes every effort to keep all services running continuously and to the highest of standards, however this cannot be guaranteed 100% of the time. It is expected that clients open a support ticket as soon as possible in the event that technical issues do arise. LagFreeServers will not be held responsible for any downtime causes by third parties and hardware providers or the failure of a client to open a support ticket when experiencing technical difficulties.

11) Refunds & Cancellations

11.1) A subscription to any service(s) provided by LagFreeServers begins immediately on the day of purchase and lasts for the entire period of time chosen by the customer when completing the checkout form. A refund will not be issued if the purchaser wishes to cancel their subscription within the chosen subscription period; however the service will be suspended and taken off-line for the remainder of the subscription period if the purchaser wishes.

11.2) A full refund will be issued if a purchased service is not setup and working within 3 working days of the date of purchase or if a technical issue preventing the service from being accessed is not resolved within 7 working days providing that the service purchaser had opened up a support ticket.

11.3) Refunds by LagFreeServers may take up to 3 days to be processed.

11.4)
Although we do our best to protect game servers from DDOS attacks, LagFreeServers takes no responsibility for and will not provide any refunds in the event that a dedicated/game server is targeted by a DDOS attack as it is beyond our control and no amount of protection can currently fully prevent DDOS attacks.

12) Service Termination

12.1) LagFreeServers reserve the right to suspend or terminate with immediate effect, access to any service if full payment is not received within 3 days of the date of purchase.

12.2) LagFreeServers reserve the right to suspend or terminate with immediate effect, access to any service, if found that the account has violated any of the terms and conditions, if requested by the authorities or if the service is being used for illegal activity in which case a refund will not be issued to the customer. By purchasing any service from LagFreeServers Ltd the purchaser declares that they have read and agree to the LagFreeServers Ltd terms and conditions. LagFreeServers reserves the right to take legal action against anyone violating the terms and conditions.

13) Server transfer

13.1) A fee of 5€ or the equivalent in other currencies is required each time to transfer a game server from one location to another.

13.2)
LagFreeServers reserve the right to transfer users game servers to the nearest location to their current game servers location in the event that the current user’s location becomes unavailable at any time.

 

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